First Order Get 10% OFF {NC10}✨$10 OFF OVER $79 ✨$20 OFF OVER $119 ✨$30 OFF OVER $159 ✨ FREE SHIPPING OVER $69

FAQ

Order

1. Can I change/cancel my order?

Orders can be canceled only before shipping. You are welcome to contact our customer service mailbox to change/cancel the order after placing the order. Our customer service will give you the best advice and service attitude, and reply within 24 hours.

2. What should I do if the size is out of stock after the order is placed?

Generally, products with out-of-stock sizes will be removed from the shelves. I'm sorry that some products are missing and are not removed from the shelves. Due to the increase in the number of orders, we hope you can contact our customer service in person to inquire about the order status, and our customer service will give you better suggestions. Of course, you can choose to cancel the order, please refer to the first question"Can I change/cancel my order?" of the order for details.

3. How can I find my order?

After the order is shipped, you will receive a shipping confirmation email that contains all the information needed to track the order. Please wait 24 hours for the tracking number to take effect, as there may be a delay.

4. Do you provide telephone service to inquire about orders?

Sorry, we do not have telephone service at the moment. You can contact our customer service email:support@swimsuitsnova.com, our customer service will reply within 24 hours.

 

Payment

1. How can I use my discount code?

In the payment stage of the checkout, you can copy and paste the discount code for use. If the discount code is not available, please contact our customer service, and our customer service will give you a new discount code.

2. What should I do if I cannot pay successfully?

Please check your payment method, bill number and account balance in detail. If the payment is still unsuccessful, please contact our customer service:support@swimsuitsnova.com for further resolution. For more information, please refer to the payments.

 

Transportation

1. Which countries do you support for transportation?

We support transportation in most countries (except for some remote countries). You can see our transportation terms page for details.

2. Can I receive my product on time?

Please refer to our shipping information page for detailed shipping time at your location. If you are not sure, please contact us at support@swimsuitsnova.com and we will be able to help you. Please note that due to factors beyond our control, we cannot guarantee the delivery time. For example, because of COVID-19, postal services did not operate as planned or passed customs delays.

3. When will my order be shipped?

We like fast delivery! We will try our best service strive to ship all orders on the same day. If your order is urgent, please contact customer service at support@swimsuitsnova.com. For more information, please refer to the shipping.

4. My order shows it was delivered and I did not receive my package. What should I do?

If your tracking information shows that your package was delivered, but you can't find it:
1. Verify your shipping address, to do this, locate your tracking number in your shipping confirmation email If your order was marked as “delivered” please wait 48 hours - sometimes delivered packages may say delivered up to 48 hours before arrival.
2. Look for a notice of attempted delivery.
3. Look around the delivery location for your package.
4. Check to see if someone else accepted the delivery like a neighbor or another household member.
5. Check your mailbox or wherever else you receive packages.
6. If you still can't find your package, please contact the post office or our customer service staff.

5. Do you offer free delivery?

Yes, we do! If you order more than $69, you will get free delivery service.

6. My tracking link doesn't work

We recommend that you wait at least 3-6 days after the package is delivered so that your tracking link can be updated on the system. We provide tracking service, which will be updated only after the package is delivered. If you have any questions, please contact us:support@swimsuitsnova.com. 


Contact us

1. How do I contact customer service?

You can contact customer service at support@swimsuitsnova.com. Sorry, we do not support telephone service.

2. How long will it take you to reply to me?

We will get back to you within 24 hours.

 

Size selection

1. How do I choose my size?

There is usually a size chart at the bottom of the product, you can choose according to the size chart. If you are not sure, please feel free to contact our customer service support@swimsuitsnova.com. We will reply within 24 hours.


After sale

1. How do I return the goods?

Please note that our delivery location is not our return location. If you need to return the product, please contact customer service:support@swimsuitsnova.com to obtain the return address. The return shipping cost is paid by the buyer. Except for quality reasons, we do not return or exchange the goods. Of course, we offer a partial refund or give you a small gift as compensation. For more information, please refer to the return policy.

2. What should I do if the product I received is damaged?

You can contact our customer service mailbox:support@swimsuitsnova.com, and we will compensate you for your product.

3. What should I do if my parcel is missing?

We recommend that you first ask the local post office in person. Generally, there will be delays in logistics, you can wait for 3 days for logistics updates. If the post office says that the package is lost, please contact our customer service mailbox:support@swimsuitsnova.com for package compensation.